Terms & Conditions
These Conditions of Sale apply to all transactions between Chiavari Chair Sales AU (“we”, “us”, “our”) and the purchaser (“you”, “your”, “Customer”), unless otherwise agreed in writing.
1. Definitions
Customer: Any person, company or entity placing an order with Chiavari Chair Sales AU.
Goods/Products: Any items or services supplied by Chiavari Chair Sales AU as specified in your order.
2. Terms of Payment
50% deposit is required upon order placement.
Balance (remaining 50%) is due prior to delivery.
Payment methods: Credit card or direct deposit, unless otherwise pre-approved.
Quotes are valid for 30 days.
For urgent orders, contact us directly to confirm lead time.
3. Purchase Orders
All verbal or written purchase orders are deemed to incorporate these Terms & Conditions.
4. Order Accuracy
While we take care to ensure all order details are correct, it is your responsibility to review and confirm specifications, quantities, finishes, and other details before confirming the order.
5. Custom Orders
Custom-made or modified products require a 50% deposit and cannot be cancelled once production has commenced. Balance is payable before delivery.
6. Customer-Supplied Product
We are not liable for the quality or accuracy of any customer-supplied drawings, materials, or specifications.
7. Cancellation of Orders
Stock items: May be cancelled before dispatch and may incur a 25% cancellation fee.
Custom items: Cannot be cancelled once production has begun. Full payment is required.
8. Returns
Only accepted for stocked items.
Goods must be unused and in new condition.
20% restocking fee applies for change-of-mind returns.
Return freight is your responsibility.
9. Pricing
All pricing is in AUD and subject to GST. Pricing is based on quantities quoted and may change if quantities are revised.
10. Additional Charges
Delivery fees, taxes, packaging, and government charges (if applicable) are your responsibility.
11. Tolerances
Industry-standard tolerances apply unless otherwise agreed in writing.
12. Specifications & Colour Matching
We reserve the right to commercially match colours, materials, and specifications. Future orders may differ due to batch variations.
13. Delivery Lead Times
Quoted in business days (excluding public holidays) from receipt of deposit and confirmed order. Subject to supplier and freight factors beyond our control.
14. Force Majeure / Delivery Delays
We are not liable for delays caused by events beyond our control, including strikes, natural disasters, supplier delays, or transport disruptions.
15. Storage
Goods must be collected or dispatched within 14 days of notification of readiness.
Storage beyond 14 days incurs a fee of $10.00 per cubic metre per day, payable before release.
16. Risk
Risk passes to you upon delivery to your address, your agent, nominated carrier, or point of collection.
17. Warranty
Warranty claims must include invoice number and purchase date.
Customer covers return freight. See our Warranty Policy for full details.
18. Retention of Title
Ownership remains with Chiavari Chair Sales AU until full payment is received.
Goods may be repossessed if payment is not received in full.
Goods are at the customer’s risk from the time of dispatch.
19. Interest on Overdue Payments
We reserve the right to charge 4% above the base lending rate of ANZ/HSBC on overdue amounts or deferred delivery of custom orders.
20. Indemnity
You agree to indemnify Chiavari Chair Sales AU against any loss, injury, damage, or expense arising from order cancellations or breaches of these Terms.
21. ‘Leaves Warehouse’ Timeframes
Timeframes refer to dispatch time after payment is received. Does not include bank processing or delivery transit times.
22. Declined Payments
Orders are not processed until funds are cleared. If payment is declined after submission, processing and production may be delayed.